When something you paid for is faulty, not as described, or a business has done the wrong thing, you have rights under Australian Consumer Law. We help you enforce them without the runaround.
Part of our Litigation & disputes practice.
Australian Consumer Law gives you automatic rights — we explain what you're actually entitled to.
A clear letter setting out your rights often gets the refund, repair or replacement moving.
If the business won't budge, we help you take it to the tribunal or court, or the right regulator.
Signs saying 'no refunds' don't override your legal rights. If a product is faulty or not as described, you're generally entitled to a remedy regardless.
Automatic rights under Australian Consumer Law — goods must be of acceptable quality, match their description and be fit for purpose; services must be done with due care.
A formal letter of demand from a lawyer often changes the tone. If not, VCAT or a small-claims process is usually the next step.
Yes — consumer guarantees apply to vehicles too. Depending on the fault, you may be entitled to a repair, replacement or refund. We'll advise.
Book a consultation or take the free claim check — we'll tell you where you stand and what to do next.
Leave your name and number and what it's about — a lawyer will call you back. No cost, no obligation.